Support
How can we help?
Questions about your practice, your account, or the app itself? Write to us and we'll get back to you.
Email the Tara team
Reach us directly at the address below.
support@downloadtara.com
Helpful to include
- Your iPhone model and iOS version
- What you were doing when the issue happened
- A screenshot or screen recording, if you have one
Common topics
Subscriptions & billing
Tara's subscriptions are sold and billed through the App Store. To view, change, or cancel yours, open Settings on your iPhone, tap your name, then Subscriptions. Refunds are handled by Apple.
Request a refund from Apple (opens in a new tab)New iPhone or reinstalling
If Tara asks you to subscribe again, tap Restore on the subscription screen while signed in with the same Apple ID. Your Callings and Scenes don't transfer: they're kept only on the iPhone you made them on, encrypted with a key that never leaves it, so we can't restore them.
How Tara stores your dataYour data & privacy
To erase what you've written, open You → Your data → Delete everything. That clears your content from your iPhone but doesn't cancel your subscription. For records on our servers, like your install record, email us and we'll delete them.
Read the Privacy PolicyGetting started
Wondering how a feature works, or what Tara is best for? The most common questions are answered on the home page.
Read the FAQ